Shipping & Returns

Shipping

We ship worldwide — directly from our warehouse in Canada.

• Processing time: orders are packed and shipped within 3–5 business days (Monday to Friday).
• Delivery time: 5–8 business days after dispatch via Canada Post or UPS. International deliveries may take longer depending on the destination country.
• Stock: if an item is temporarily out of stock, dispatch can take a little longer — we will email you right away and you can cancel free of charge at any time.
• Free shipping: on all orders.
• Tracking: every order includes a tracking number, emailed to you as soon as your parcel ships.

Returns & Refunds

Not the right squish? No problem.

• You have 30 days from delivery to request a return.
• Items must be unused and in their original packaging.
• To start a return, email us at [email protected] with your order number.
• Refunds are issued to your original payment method within 5–7 business days of us receiving the return.

Damaged or Defective Items

If your NeeDoh arrives damaged or defective, contact us within 14 days of delivery with a photo of the item and we will send a replacement or issue a full refund — your choice, no return required.