Frequently Asked Questions

Are your NeeDoh products authentic?

Yes. Every NeeDoh we sell is 100% authentic, made by Schylling and sourced through official distribution channels.

What is inside a NeeDoh?

A non-toxic, dough-like compound that is BPA-free, phthalate-free and latex-free. It is hypoallergenic and safe for ages 3 and up.

Can I choose the colour?

Most NeeDoh products ship in assorted colours, which is part of the fun. If you have a strong preference, leave a note at checkout and we will do our best when stock allows.

How long does shipping take?

Orders are dispatched within 3–5 business days and arrive 5–8 business days after dispatch. Shipping is free on all orders. See our Shipping & Returns page for details.

Do you ship outside Canada?

Yes — we ship worldwide from Canada. Delivery times vary by destination; see our Shipping & Returns page for details.

What is your return policy?

30-day returns on unused items in original packaging. Damaged or defective items are replaced or refunded, no return needed.

How do I clean my NeeDoh?

Wipe with a damp cloth and mild soap, then air dry. Do not submerge, machine wash, or leave in direct sunlight or heat.

Do you offer wholesale or bulk pricing?

Yes! For schools, therapists, offices and retailers, email [email protected] with the quantities you have in mind.